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© Pension Advice | All Rights Reserved
1.1 The pensionadvice.ie website (the “Website”) is operated by Gen Z Financial Solutions Limited. We respect your right to privacy. This Privacy Statement (together with our Website Terms and Conditions of Use (“Terms”), our Terms of Business and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1.2 The following discloses our information gathering and dissemination practices relating to this Website. In order to fully understand your rights, we encourage you to read this Privacy Statement and to consult our Terms and Terms of Business. Each time you use this Website you will be bound by the then current Privacy Statement and you should review this each time you use the Website to satisfy yourself that you are happy with it. Any external links to other websites are clearly identifiable as such and we are not responsible for the content or the privacy statements of these other websites.
1.3 For the purpose of the Data Protection Acts 1988 and 2003 (the “Acts”), the data controller is Gen Z Financial Solutions Limited trading as pensionadvice.ie. Our Address is Unit 4, Second Floor, Block D, Tyrrelstown Village, Dublin 15, Ireland. Gen Z Financial Solutions Limited is regulated by the Central Bank of Ireland and is a limited company.
By using this Website, you signify acceptance of this Privacy Statement. If you do not agree with or you are not comfortable with any aspect of the Privacy Statement, your only remedy is to discontinue use of the Website. We reserve the right to modify this Privacy Statement at any time. Your continued use of any portion of the Website following notification or posting of such changes will constitute your acceptance of those changes.
We may collect and process the following data:
3.1 information that you provide to us when obtaining quotes or applying for cover for a product, or when you use this Website or avail of our services. Such information might include a name, address, email address, telephone number, or sensitive personal data such as health information or occupation and salary or date of birth.
3.2 information about you and any third parties whose data you disclose to us;
3.3 information provided at the time of registering to use this Website, posting material on the Website or requesting further services if such is applicable;
3.4 we may record telephone calls for training and verification purposes and if you contact us for any reason, we may keep a record of that correspondence;
3.5 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; and
3.6 details of your visits to the Website including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that you access.
3.7 should you contact us by web chat, phone, email, post or by any other method, we may hold the content, contact details and any additional information you provide to us on record for future reference and use.
IMPORTANT: Please do not send us any genetic test results. If you provide us with sensitive data or other information you are confirming that you consent to the processing of such data as set out in this Privacy Statement. You are further confirming that you have explained to all third parties whose data you provide to us, how their data is processed and that you have obtained the requisite consent to our processing of such data as set out in this Privacy Statement.
4.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or one of the underwriting life assurance companies. We may need to transfer data outside the EEA in order that the life assurance company can provide to you and administer the cover required. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.
4.2 All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password or username which enables you to access certain parts of our Website, you are responsible for keeping this password or username confidential. We ask you not to share this information with anyone.
4.3 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We have security in place such as firewalls, backup and other appropriate technical security measures.
5.1 We use information held about you:
5.1.1 to ensure that content from our Website is presented in the most effective manner for you and for your computer;
5.1.2 to provide you with cover, quotes, information, products or services that (a) you request from us or (b) which we feel may interest you where you have consented to be contacted for such purposes;
5.1.3 to carry out our obligations arising from any contracts entered into between you and us or the underwriting life assurance companies;
5.1.4 to allow you to participate in interactive features of our Website; and
5.1.5 to notify you about changes to our Website and/or services.
5.2 We will also disclose your data to selected life assurance companies who will use your data, to provide you with products and services, cover and to administer your policy.
5.3 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant boxes when we collect your marketing preferences. You may change your preferences at any time by contacting us at hello@pension-advice.ie
5.4 We do not, without your consent, disclose information about identifiable individuals to third parties, but we may provide anonymised statistical data to them for research and survey purposes. We may also use such information to help advertisers reach the kind of audience they want to target (for example, those looking working in the education sector). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
6.1 We may disclose your personal information to third parties:
6.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of Gen Z Financial Solutions Limited, our users, or others;
6.2.1 including insurance and life assurance companies who provide quotes and/or cover to you and to reinsurance companies.6.2.2 to third parties as part of a due diligence exercise or sales process connected with Gen Z Financial Solutions Limited.
We take your online security very seriously and this Website has security measures in place to protect the loss, misuse and alteration of the information under our control. However, as no data transmission over the Internet can be guaranteed as 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you transfer the data at your own risk. We endeavour to use appropriate security measures.
8.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, to report aggregate information to our advertisers to record session information and/or to assist you in answering questions in connection with the quotation process. This may in some instances only be statistical data about how you browse our Website.
8.2 For the same reason, we may obtain information about your Website usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. Cookies help us to improve our Website and to deliver a better and more personalised service. They enable us:
8.2.1 to estimate usage numbers and patterns;
8.2.2 to store information about your preferences, and so allow us to customise our Website according to your individual interests; and
8.2.3 to recognise you when you return to the Website.
8.3 The following cookies are used in the Website:
Google Analytics
Google Analytics is a free service offered by Google that generates detailed statistics about the visitors to a website. We use it to track how users navigate through our website e.g. what pages are performing well/badly, what browsers perform best, the average time a person spends on our website etc.
Google Adwords
Google Adwords Conversion Tracking allows us to determine our best performing Adwords campaigns. The conversion tracking involves placing a cookie on a user’s computer when he/she clicks on an ad. Then, if the user clicks on your ad and reaches one of your conversion pages, a successful conversion is recorded.
8.4 You may refuse to accept or disable cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website or unable to avail of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.
8.5 For further information on cookies and how you can adjust settings in your browser, click ‘HELP’ on your browser or visit www.allaboutcookies.org.
8.6 If you have any queries about our cookies please contact us at hello@pension-advice.ie
9.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by emailing us at hello@pension-advice.ie
9.2 The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have the right to request a copy of the information held by us about you. We may charge a fee for this which will not exceed €6.35. You also have the right to access your data, have changed any inaccuracies in the details we hold about you, the right to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to Unit 11, Block 8, Blanchardstown Corporate Park 1, Dublin 15, D15 AX6K or by emailing hello@pension-advice.ie
Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to Gen Z Financial Solutions Limited, Unit 4, Second Floor, Block D, Tyrrelstown Village, Dublin 15, Ireland or by emailing hello@pension-advice.ie
This privacy statement is valid from February 2020.
Unit 11, Block 8, Blanchardstown Corporate Park 1, Dublin 15, D15 AX6K
www.pensionadvice.ie
01‐9125030
These Terms of Business are effective from 01/01/2022 and set out the general terms under which we will provide business services to you and the respective duties and responsibilities of both ourselves and you in relation to such services.
Please ensure that you read these terms thoroughly and if you have any queries, we will be happy to clarify them. If any material changes are made to these terms, we will notify you.
Gen Z Financial Solutions Ltd trading as Pension Advice and Zed Insurance is regulated by the Central Bank of Ireland. Our Authorisation code is C143985. We are subject to Consumer Protection Code, Minimum Competency Code and Fitness & Probity Standards which offer protection to consumers.
The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at www.centralbank.ie to verify our credentials and these codes. Gen Z Financial Solutions Ltd are member of Brokers Ireland.
We are an Insurance, Investment, and a Mortgage Credit Intermediary. Our principal business is to provide advice and arrange transactions on behalf of clients in relation to Life, Pensions, Investments and Mortgages.
We are not under a contractual obligation to conduct Insurance distribution business exclusively with one or more Insurance Undertakings and do not give advice on the basis of a fair and personal analysis, we do however provide advice from the selection of products provided by the Companies and Lenders we have agencies with.
We recommend the product that, in our professional opinion, is best suited to your needs and objectives from this selection of products.
As part of the process when giving our clients advice on Investments we will need to gather information with regards your investment knowledge and experience, if this information is not provided, we will not be in a position to determine whether the product is appropriate for you.
We will need to collect sufficient information from you before we can offer any advice on housing loans. This is
due to the fact that a key issue in relation to mortgage advice is affordability. Such information should be
produced promptly upon our request.
Where the creditor isunable to carry out an assessment of creditworthiness because the consumer chooses not to provide the information or verification necessary for an assessment of creditworthiness, the credit cannot be granted.
Life & Investment Companies
Aviva Life & Pensions Ireland DAC
Irish Life Assurance Plc
New Ireland Assurance Co Plc
Royal London
Standard Life
Zurich Life Assurance Plc
BCP Asset Management DAC Blackbee Investments Ltd
Cantor Fitzgerald Ireland Ltd Conexim Advisors Ltd
Greenman Investments
J&E Davy
Independent Trustee Co Ltd
Newcourt Pension Trustee Ltd
Mortgage Providers
Brokers Ireland NetworkServices Ltd
We act as your representative to the companies we have agencies with, and we will provide assistance to you for any queries you may have in relation to the policies or in the event of a claim during the life of the policies and we will explain to you the various restrictions, conditions and exclusions attached to your policy.
However, it is your responsibility to read the policy documents, literature, and brochures to ensure that you understand the nature of the policy cover.
Material information about medical history, non‐
smoker status, occupation category and any hazardous pursuits are central to underwriting decisions and it is imperative that all information you provide to the
insurer is accurate and complete.
You are under a duty to answer all questions posed by the insurer or ourselves on your behalf, honestly and
with reasonable care. It is presumed, unless the
contrary is shown, that you would know all questions
in an application or at renewal is material to the risk undertaken by the insurer or the calculation of the premium by that insurer, or both. Any failure to
disclose material information may invalidate a claim
and render your policy void. You must inform and disclose any material information including any
material changes that might take place between the
time you complete an application form and the time
your pay the first premium.
To assist us in providing you with a comprehensive service and to keep our records as up‐to date as soon as possible, please notify us of any changes to your personal circumstances, e.g., name change, change of address, etc.
After due consideration with regards the legislation on Sustainable Finance Disclosure Regulation, due to our size and the type of business we transact with our clients, we have decided not to consider adverse impacts of investment decisions on sustainability factors in our investment and insurance‐based Investment advice.
The reason we have decided this course of action is because we do not produce these investments, it is the Product Producers we have agencies with that build the Investment Products we advise on.
Within the next year we will consider whether we will continue with this view, to ensure we stay within the guidelines of the legislation.
All information re Sustainable Finance Disclosures will be adhered to by the Product Producers and their brochures and documents will outline their disclosures.
If any of the investments we provide advice on have a Sustainability Finance Disclosure, these investments will be produced by the product providers we have agencies with, and their brochures and documents will have full details of the areas that are considered.
Gen Z Financial Solutions is remunerated by commission and other payments from product producers on the completion of business. You may choose to pay in full for our services by means of a fee. Where we receive recurring commission, this forms part of the remuneration for ongoing advice with regards to the business we advise you on and we will provide you with an annual update on your investment business. We reserve the right to charge additional fees if the number of hours relating to on‐going advice /assistance exceeds 20 hrs.
If we receive commission from a product provider, this will not be offset against the fee which we may charge you. Where the commission is greater than the fee due, the commission will become the amount payable to the firm unless an arrangement to the contrary is made.
We may receive up to 1% (or whatever maximum is applicable) of your loan for arranging mortgage finance from the lenders. The actual amount of commission will be disclosed at a later stage in the ESIS (European Standardised Information Sheet) which will be forwarded to you at loan offer stage. Please note that lenders may charge specific fees in certain circumstances and if this applies, these fees will be specified in your Loan Offer. A full list of lenders and remuneration is available on request. All costs valuations etc. must be paid by you.
A summary of the details of all arrangements for any fee, commission, other reward or remuneration paid or provided to us by the product producers” is available on our website. If you need further explanation on this information, please do not hesitate to call us.
You may elect to deal with us on a fee basis. The following hourly rates apply:
Director: €250 per hour
Qualified Financial Advisor: €150 per hour
Additional fees may be payable for complex cases or to reflect value, specialist skills or urgency. This can range from €200 per hour to €500 per hour. We will notify youin writing in advance and agree the scale of fees to be charged. Our services do not include ongoing suitability assessments.
We may charge you a fee for advice on mortgages which is payable in addition to any commission we may be paid by the lenders.
It is in your best interests that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. You must advise us of those changes and request a review of the relevant policy so that we can ensure that you are provided with up‐to‐date advice and products best suitedto your needs.
It is our policy to avoid conflicts of interest in providing services to you. However, where an unavoidable conflict of interest arises, we will advise you of this in writing before providing you with any service. If you have not been advised of any such conflict, you are entitled to assume that none arises.
Gen Z Financial Solutions Ltd will exercise its legal rights to receive payments due to it from clients (fees) for services provided. Mortgage lenders may seek early repayment of a loan and interest if you default on your repayments. Your home is at risk if you do not maintain your agreed repayments.
We request that all cheques or negotiable instruments are made payable to the appropriate Product Provider for Life,Pensions, Investment business.
We shall issue a receipt foreach payment received, these receipts are issued with your protection in mind and should be stored safely. Every effort is made to ensure that clients’ money is transmitted to the appropriate Product Provider without delay. We arenot authorised to accept cash.
The acceptance by Gen Z Financial Solutions Ltd of a completed proposal DOES NOT in itself constitute the effecting of a policy. It is only when the Provider or Lender confirms the policy is in place or loan is drawn down that your policy is live.
We have a complaints procedure in place which is available on request. Your complaint can be in writing, email, telephone or face to face. If your complaint is face to face or by phone, we will write to you to confirm our understanding of your complaint.
We will acknowledge your complaint within 5 business
days, advising you of the name of the person dealing with your complaint on behalf of the company. If in the event, a complainant is dissatisfied with the outcome of our investigation, you are entitled to refer the matter to the Financial Services & Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, Lo call 01 5677000 email‐ info@fspo.ie.
All complaints should be sent for the attention of Chris McKenzie, Gen Z Financial Solutions Ltd, Unit 11, Block 8, Blanchardstown Corporate Park 1, Dublin 15, D15 AX6K.
We comply with the requirements of the Data Protection Acts 1988‐2018. Gen Z Financial Solutions Ltd is committed to protecting and respecting your privacy. Our Data Privacy Notice will be given to you at the time of data collection. We may use 3rd party providers for onboarding of clients, these companies will also be regulated and adhere to the GDPR and Central Bank rules.
We are members of the Investor Compensation Scheme. The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme and the payment,in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act. Compensation may be payable where money or investment instruments owed or belonging to clients and held, administered, or managed by the firm cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so. A right to compensation will only arise if the client is an eligible investor as defined in the Act and if it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm and to the extent that the client’s loss is recognised for the purposes of the Act. Where an entitlement to compensation is established, the compensation payable will be the lesser of 90% of the amount of the client’s loss which is recognised for the purposes of the Investor Compensation Act, 1998 or compensation of up to €20,000. For further information, please contact the Investor Compensation Company Ltd at 01 224 4955.
The terms of business shall be governed by and construed in all respects according to the laws if the Republic of Ireland and will be deemed to cover and successors in business to Gen Z Financial Solutions Ltd.
